This half day course is designed to help managers and supervisors understand the causes of poor behaviour and look at different strategies for dealing with this.  The course can be run as a one-off session or can be incorporated into a series of sessions on managing staff. Alternatively it could be increased to a day-long course with participant’s role playing different scenarios in the afternoon.

For voluntary and community organisation participants the course could include dealing with difficult volunteers as well as paid staff.

Areas covered

  • Typical scenarios relating to difficult staff members
  • Detrimental effects of a difficult employee on other staff members
  • The “Is it me?” syndrome
  • Management safeguards designed to help you manage a difficult staff member
  • Causes and symptoms of problem behaviour
  • Handling a performance interview.

This course could be run as part of a training programme or could be delivered in house. It could be run as a stand-alone course or as part of a series of sessions on managing staff.

In-house courses

The course is designed to be flexible so that it can accommodate the specific needs of a particular organisation or agency.


  • To give you an understanding of some of the underlying reasons why a staff member or a volunteer may be difficult to handle
  • To recognise some of the management safeguards that you have at your disposal to help you manage difficult staff
  • To develop a number of strategies for managing difficult staff and volunteers
  • To learn how to manage a performance interview.

Target Audience

People working in the voluntary and community sector, for statutory agencies or in business. The course can be adapted to suit your particular needs.


From £150 + travel costs.