About Email

Please put on your headphones and watch / listen to all the videos below.  You may find it useful to read through your Worksheet before you begin so that you know what questions you will be asked to answer.

NOTE: Once you click on a video to start it, DO NOT click on it again, even if it says ‘click on an answer’ or ‘click on X to close’, as this will pause the video.

Introduction

What is email?

Sending and receiving email

Composing an email

Address book

Practice

Answer the questions on your worksheet:

  • If you choose an email address that is already taken, what will happen?
  • What do you have to do in order to receive your emails?
  • What types of files can you send as attachments?
  • How can using an address book make sending emails easier?

Your Emails

Introduction

Organising email

Email problems

Practice

Answer the questions on your worksheet:

  • How can you tell if an email has an attachment sent with it?
  • Why should files ending with .exe be treated with extra caution?
  • What should you do with an email from an unknown user asking you to enter your bank details?
  • What is SPAM?

Email Etiquette

Introduction

Email Etiquette

Practice

Answer the questions on your worksheet:

  • Why is it important to log out every time you have finished with your emails?
  • Why should you not type emails completely in capital letters?
  • When sending files, why is it important to make sure that you are allowed to share them?
  • Why should you not forward messages from other people containing personal details?

Complete the Quiz on your worksheet, get your tutor to check your answers, and speak to them about completing the assessment for this unit.